Effective date: September 2026
bk99 App Privacy Policy
This page clearly states how your data is protected in the bk99 App, wherever you are in Dhaka or Bangladesh, the rules remain the same
What information bk99 collects, why it collects it, and how long it keeps it — see everything in plain language. Data related to bKash, Nagad and Rocket is also explained here
Download bk99 APKWhat information we collect
From your account, device and usage patterns, the necessary information may include name, phone number, device ID, browser data and in-app activity history
If you use bKash, Nagad or Rocket in the payment section, a transaction reference may also be visible; this is kept solely for verification and security
Account and device information
Login, language settings and device model help keep the session intact; when you log in on a new phone the system can recognize it separately
Usage Data
Which pages you viewed, how long you stayed, and which features you used — these help tailor services and can detect issues in 2 to 3 minutes
Legal basis for data processing
Your consent, contract and legitimate interests — these three bases for data processing; where each basis applies is determined by the situation
If information is needed to operate support, security and services, it is used in a limited way and unnecessary data is never kept
When is consent required
Separate consent may be requested for notifications, cookies or additional tracking; if desired, it can be changed later
How legitimate interests work
Account security and fraud prevention: this section weighs user interests and system security together
How bk99 App data is used
This data helps keep sessions running, detect issues and keep the app fast; you will get quick login, clear navigation and stable performance
Many users in Dhaka open the app with low bandwidth, so the bk99 App runs with light load and low data usage
Service and Support
If you enter the wrong password, the support team can help by reviewing the logs; one screenshot may be enough to explain the issue
Security and Compliance
Suspicious logins, device changes or abnormal behavior detected trigger additional verification, making the account more secure
Who data is shared with
Only the necessary processors receive limited data; they provide payment, hosting, security or analytics support
If data is shared with third parties, they must also adhere to strict rules; they cannot use the data outside our standards
Payment Processor
Records related to bKash, Nagad and Rocket may take time to verify; this makes it easier to catch incorrect transactions
Service Providers
Hosting and monitoring teams do not have your personal data exposed simply by performing their technical tasks
Cookies and Tracking Settings
Cookies remember preferences, language and session so you don't have to perform the same actions again
Tracking data shows which pages load slowly; you can disable some cookies in the browser if you wish
Functional Cookies
These cookies keep login and session; once set you don't have to sign in again
Analytics Cookies
This data helps determine which features are used; it makes the app easier to use
Where data goes
Some servers or tools may be outside the country; when that happens, a secure transfer channel is used
When your data is transmitted, encryption and restricted access are maintained to meet GDPR-like standards; the same rules apply
Security Level
No one outside the authorized team can view the data; logs are regularly checked
Reason for Transfer
External infrastructure for hosting, backups and support tools is sometimes needed; without it, service would be hard to maintain
Your rights
You can view, correct or delete your data; you may also object to processing
To submit a request, write to support; after identity verification, the team will begin processing; usually a response comes within 1 to 3 business days
How to request
On the Contact Page Write the specific request on the contact page; providing the account email and necessary information will speed up the process
Correction and Deletion
Incorrect name, old number or wrong settings can be changed; some records may temporarily remain for legal purposes
How long data is kept
When no longer needed, data is deleted or anonymized; how long it is kept varies by data type
Account, security logs and audit records retention periods are not the same; some records may be kept longer to resolve legal or dispute matters
Account Records
Account information is kept while active; after closure it is reviewed within a specified period
Support History
Recent complaints and resolution history are kept to help provide faster assistance next time
Contact and Complaints
If you have questions about these policies, write directly to support. You can send a message from Dhaka, Chattogram or from any location
GDPR, data protection or account deletion requests can also be submitted here Help Center More FAQ Quick answers on page
Whom to write to
Send an email to the official support address; if needed, include the account email and briefly describe the problem
When submitting a complaint
If you do not receive a reply, you can send another reminder; for complex issues, it's good to keep the ticket number
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